• If I subscribe, how soon can I access TCG's database?

Immediately!  The Consus Group emails subscribers' user names and passwords as soon as we process their transactions.  Typically, new subscribers are combing our massive database within several minutes.

• How do I access subscriber-only documents?

Subscribers receive a user name and password shortly after purchase.  After clicking the yellow "Sign In" link (in the upper right corner of TCG web pages) and entering their information...

... subscribers can access documents by clicking the appropriate "Subscribers" button:

After successfully entering a user name and password, the yellow "Sign In" button changes to a white "Sign Out" button.  This change indicates the subscriber has successfully logged onto TCG's website and can now access our collection.  TCG's subscribers enjoy convenient, 24-hour access to our Intelligence databases.  Please contact us if you have any questions or problems.

• Do subscribers pay additional fees to view or download documents?

No.  Subscribers do not incur additional fees for viewing and downloading documents.

• How do I cancel my subscription?

Subscribers use this page to cancel subscriptions.  After submitting this form, you will receive confirmation your subscription has been cancelled.

• Are there any restrictions on subscriptions?

While subscribers are entitled to virtually unlimited use of our database, The Consus Group has established several restrictions to protect our intellectual capital.

1. Subscribers are limited to reasonable usage as denoted in the Terms of Use governing subscriptions.  This reasonable usage restriction is intended to protect The Consus Group's intellectual property, not to restrict legitimate use of our site.

2. Subscribers receive a non-exclusive, non-concurrent, non-transferable, limited license to access the Subscriber Content.  The Subscriber Content is available only for the designated user and may not be shared with other non-designated persons or entities.  The subscriber is responsible for the confidentiality and use of the user name and personal password.  The subscriber's responsibility extends to all activity and use under the user name and password.

For more information, please see The Consus Group's Terms of Use.

• I purchased a subscription, but I haven't received my user name and password?

TCG emails your user name and password to the address specified during payment.  Many email accounts route incoming mail to "junk mail" folders.  Please ensure your account's spam filter is not preventing you from receiving TCG's email.

Important:  Subscribers can use this page to have their account information automatically resent.