DATED AS OF DECEMBER 30, 2002
BY AND BETWEEN
CREDITEK MEDIFINANCIAL, INC.
AND
DJ ORTHOPEDICS, LLC
TABLE OF CONTENTS
ARTICLE I DEFINITIONS AND CONSTRUCTION............................................................... 1
Section 1.1 Definitions....................................................................... 1
Section 1.2 References; Exhibits.............................................................. 9
Section 1.3 Headings.......................................................................... 10
ARTICLE II TERM; UP-FRONT PAYMENT.................................................................... 10
Section 2.1 Term.............................................................................. 10
Section 2.2 Up-Front Payment.................................................................. 10
ARTICLE III SERVICES................................................................................. 11
Section 3.1 Generally......................................................................... 11
Section 3.2 Change in Scope of Services....................................................... 11
Section 3.3 Transition Period................................................................. 11
Section 3.4 Service Locations................................................................. 12
Section 3.5 Provision of Technology........................................................... 12
Section 3.6 HIPAA Compliance.................................................................. 12
Section 3.7 Compliance With Disclosure Law.................................................... 13
Section 3.8 Changes in Law and Regulations.................................................... 13
Section 3.9 Non-Solicitation.................................................................. 13
Section 3.10 Non Compete....................................................................... 14
Section 3.11 Cooperation....................................................................... 14
Section 3.12 Financial Information............................................................. 14
ARTICLE IV CLIENT RESPONSIBILITIES................................................................... 15
Section 4.1 CLIENT Contract Executive......................................................... 15
Section 4.2 Billing and Collection............................................................ 15
Section 4.3 Existing CLIENT Employees; Transferred and Leased Employees....................... 16
ARTICLE V SERVICE LEVELS............................................................................. 18
Section 5.1 Service Levels.................................................................... 18
Section 5.2 Change in Scope of Service Levels................................................. 18
Section 5.3 Adjustment of Service Levels...................................................... 18
Section 5.4 Reports........................................................................... 18
Section 5.5 Root-Cause Analysis............................................................... 18
Section 5.6 Measurement and Monitoring Tools.................................................. 18
Section 5.7 Continuous Improvement and Best Practices......................................... 19
ARTICLE VI PROJECT TEAM.............................................................................. 19
Section 6.1 OUTSOURCER Contract Executive..................................................... 19
Section 6.2 Project Staff; On-Site Manager.................................................... 19
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