Occasionally, customers using certain email programs (e.g., web-based email accounts, Microsoft Outlook) encounter this problem.  The most common explanations are:

• Erroneous Attachment Indication:  Some email programs incorrectly indicate no documents are attached.  Please open our email—as opposed to merely previewing—to verify your documents are not attached.

• Email Filters:  Some email programs and services filter attachments deemed potentially harmful.  Please ensure your email account settings have not removed the documents.