About Us

1. What is The Consus Group?

2. How did The Consus Group get its name?

3. Does TCG have a customer service line?

ContractIntelligence

1. What is ContractIntelligence?

2. How can I find a document in TCG's database?

3. How can I view documents?

4. I haven't received my documents.  What's going on?

5. Why are sections missing from my document?

6. Why are attachments missing from TCG's email?

Miscellany

1. Is The Consus Group interested in my feedback?

2. I am a journalist.  How do I contact someone in TCG's media department?

Payment

1. What is PayPal?

2. Does TCG provide receipts?

3. Does TCG accept payments from international customers?

4. How can I protect myself from fraud while shopping online?

Refunds

1. What is TCG's refund policy?

Site Passes

1. If I purchase a site pass, how soon can access TCG's database?

2. I purchased a site pass.  How do I access password-protected documents and information?

3. Are the any restrictions on site passes?

4. I successfully signed in, but I can't access any documents.

5. With a site pass, can I get the same discount on TCG's professional services as subscribers?

Subscriptions

1. If I subscribe, how soon can I access TCG's database?

2. I am a subscriber.  How do I access subscriber-only documents and information?

3. I successfully sign in, but I can't access any documents.

4. Are there any restrictions on subscriptions?

5. How do I cancel my subscription?

6. I accidentally renewed my subscription.